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Shipping Policy

Turnaround

All orders are shipped within 48 hours upon placing an order (excluding Sunday or holidays). The large majority of orders are shipped within 24 hours after receiving payment Monday - Friday 9am - 5pm Eastern Standard Time.

Carriers

We use the following carriers to deliver our orders:

  1. United States Postal Service (USPS)
  2. United Parcel Service (UPS)
  3. DHL Express (DHL)
  4. Fed Ex


Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. The status will be updated in the website database and an e-mail will be sent with delivery information and tracking number (if applicable). Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates


A flat $3.99 shipping rate is available for all items shipped domestically within the United States.  For orders over $49.99 shipping is free. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Insurance
Shipping insurance is not included in the shipping cost but is available and can be purchased at an additional cost to be determined based on value of item(s) purchased. Please email: customerservice@dcvapor.com to request shipping insurance and provide order details and order number with payment method to receive a quote.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.